Question 1

What are your leasing office hours?

Accepted Answer

Our leasing office is open Monday through Friday from 9 AM to 6 PM.

Question 2

How do I schedule a tour of the property?

Accepted Answer

You can schedule a tour by calling us at (352) 333-1120 or visiting us online at villasashtonsquare.com/contact.

Question 3

What floor plans are available?

Accepted Answer

We offer 2-bedroom / 2-bathroom (2/2) and 3-bedroom / 2-bathroom (3/2) floor plans.

Question 4

Do you offer short-term leases?

Accepted Answer

Yes, we offer 7-month leases for an additional fee.

Question 5

What is your pet policy?

Accepted Answer

We allow up to two pets per unit. There is a non-refundable pet fee as well as a monthly fee per pet.

Question 6

What is included in the rent?

Accepted Answer

The rent includes pest control and trash pick-up.

Question 7

Are utilities included in the rent?

Accepted Answer

No, utilities are not included. Tenants must set up electric, water, and sewer services.

Question 8

What is the income requirement to lease an apartment?

Accepted Answer

Monthly gross income must be at least three times the rent amount.

Question 9

Do you accept guarantors?

Accepted Answer

Yes, we accept guarantors. The guarantor’s income must be at least four times the rent. Guarantors will not be accepted for applicants with excessive negative credit or rental history.

Question 10

What is the security deposit?

Accepted Answer

The security deposit is equal to one month’s rent.

Question 11

Is renters’ insurance required?

Accepted Answer

Yes, renters' insurance is required. It can be purchased through your online portal (AppFolio) or from your insurance agency. The policy must list The Villas at Ashton Square as an “Additional Interested Party.” Failure to maintain personal liability insurance is considered an incurable breach of the lease.

Question 12

When is rent due, and is there a grace period?

Accepted Answer

Rent is due on the first of the month and considered late after the sixth.

Question 13

What documents are required for the application?

Accepted Answer

You will need a driver’s license, state ID, or residence card; proof of income (last four pay stubs); and rental history (including the names, dates, and addresses of places you rented in the past two years).

Question 14

Is there an application fee?

Accepted Answer

Yes, an application fee applies.

Question 15

What is the move-out notice requirement?

Accepted Answer

A 60-day notice is required before moving out.

Question 16

What is your policy on early lease termination?

Accepted Answer

If you need to terminate your lease early, you must provide a 60-day notice and pay an early termination fee.

Question 17

What happens if I need to transfer to another unit?

Accepted Answer

Transfers to another unit are allowed for a small additional fee.

Question 18

Is there a playground on the property?

Accepted Answer

Yes, there is a playground on the property.

Question 19

Are there laundry facilities on-site?

Accepted Answer

There are no on-site laundry facilities. However, each unit has washer and dryer hookups, and you connect your own washer dryer or rent one from us for a small monthly fee.

Question 20

Is parking included?

Accepted Answer

Yes, on-site parking is included.

Question 21

How do I submit a maintenance request?

Accepted Answer

You can submit a maintenance request through your online portal (AppFolio) or by calling the office at (352) 333-1120.

Question 22

What is the response time for maintenance issues?

Accepted Answer

We aim to respond within 24 to 72 hours, depending on the issue.

Question 23

Are emergency maintenance services available?

Accepted Answer

Yes, emergency maintenance services are available 24/7. For emergencies outside office hours, call (352) 260-0599

Frequently asked questions